POLICIES

At SALON + CO., we value your time and strive to provide every guest with an exceptional experience. To ensure fairness for both our clients and our stylists, we kindly ask that you review the following policies before booking your appointment.

Service Adjustment Policy

Your satisfaction is our priority. If you are not completely satisfied with your color service, we are happy to make reasonable adjustments. SALON + CO. is a no refund policy.

Color adjustments must be performed by the original stylist who completed your service unless otherwise approved by management.
Adjustment requests must be made within 7 days of your original appointment.
After 7 days, any additional color services will be considered a new appointment and regular service pricing will apply.

Appointment Deposit Policy

To reserve your appointment, all appointments require a deposit at the time of booking.

All deposits are non-refundable.
Your deposit will be applied toward the total cost of your scheduled service.
Deposits may be transferred one time to a new appointment if you reschedule with at least 24 hours' notice, in accordance with our Rescheduling Policy.
Appointments canceled with less than 24 hours' notice or clients who fail to show for their appointment will forfeit their deposit.
A new deposit will be required to book any future appointment after a deposit has been forfeited.

Cancellation Policy

We understand that schedules change. If you need to cancel your appointment, we kindly ask for at least 24 hours' notice.

Cancellations made with less than 24 hours' notice will incur a fee equal to 50% of the scheduled service(s).
Clients who fail to show up for their appointment without notice ("no-call, no-show") will be charged 100% of the scheduled service(s).
Any cancellation fees must be paid in full before booking future appointments.
A valid credit card is required to remain securely on file when booking appointments.

Rescheduling Policy

We are happy to accommodate appointment changes whenever possible.

Appointments rescheduled with at least 24 hours' notice may transfer their deposit one time to the new appointment.
If the same appointment is rescheduled more than three (3) times, a $100 non-refundable deposit will be required to reserve any future appointment with your stylist.

Late Arrival Policy

To respect the schedules of all of our guests and stylists, we ask that you arrive on time.

Clients arriving more than 15 minutes late may be asked to reschedule their appointment.
If your appointment must be rescheduled due to late arrival, a 50% cancellation fee will apply.
If your stylist is only able to complete a portion of your scheduled services because of your late arrival, you will be responsible for payment of the completed service plus a 50% fee for any service(s) that could not be completed due to the delay.

Extension Appointment Policy

A consultation is required for all new extension guests.

A deposit is required before any extension appointment is confirmed.
Additional deposits may be required for the purchase of custom extension hair.
Once extension hair has been ordered, those deposits are non-refundable, as the hair is custom ordered specifically for you.

Extension Maintenance Policy

Proper home care is essential to maintaining the quality and longevity of your extensions.

SALON + CO. is not responsible for damage or discoloration caused by sunscreen, spray tans, self-tanners, hard water, improper home care, or the use of non-recommended products.

If discoloration or damage occurs:

Replacement hair may be required at the client's expense.
If treatment is possible, an additional service fee will apply.
While we will make every effort to restore the hair, we cannot guarantee that discoloration or damage can be completely corrected.

Retail Product Policy

All retail product sales are final.

Due to health, safety, and sanitation standards, all products purchased through SALON + CO. are non-refundable and non-exchangeable.